Replacement Policy

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Once after you receive the parcel , take an Unboxing/opening video to claim refund/Replacement on below cases. No Colour Difference Wooden Product Will Not be Replaced, we will ship only Random Colours for all of wooden products. To avoid many fake cases we have taken necessary steps. We expect your kind cooperation .

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that :
• the item may be damaged during transit.
• or there might be a manufacturing defect.
• or that a wrong item is delivered to you.

No return are applicable in any cases that are bought from mega warehouse clearance sale .

In only such cases as given above, provided proper evidence ( pictures or video )   we will replace the item at no extra cost if the product is available with us in stock else we will give store credit you can purchase any other thing . , provided that the request for replacement / return of item is made within the stipulated time-frame which is 24 hrs of  receiving the parcel.

To get a replacement, kindly email to us on, you need to attach opening video and proper pics of the product with proper evidence, if repacking is tried, we cant accept the replacement or return . Only after receiving our confirmation for the return, we will arrange the return pickup. Once we receive the item back in good condition without any damage ( as received ), we will then arrange for the replacement of the item through our logistics partner. If in case return not available for some reason to your pincode , you must be able to ship it back where we will reimburse shipping cost if sent through India post (only for rare cases)

If the item sent for replacement is not available, we will try to give you the best possible alternatives or we will refund the amount to ZustKids wallet and if customer requested for refund on original payment mode, then it will paid back on the original payment mode, but at the end choice of customer will be final.

In case of a replacement, our logistics partners will attempt delivery of the items thrice. In case the delivery is not executed during all the three attempts, due to recipient not available / premises locked, etc., the customer will be charged for re-attempt of the delivery. We shall not be responsible for any items sent to us for return / replacement without our confirmation.

There are certain possibilities where it is difficult for us to support you for the same :

  1. In case of Gift Certificates no refund or replacements would be allowed.
  2. In case of pre order no such requests would be entertained.
  3. If  the product is not the same as sent no such requests would be entertained..
  4. In case of the product damaged by the customer while opening the parcel.
  5. In case of electronic items such as heat guns, machines etc. no such requests would be entertained.
  6. In case of any missing item from the package you have received including original packing, accessories, price tags etc. no such claims would be entertained.

No return are applicable in any cases that are bought from mega warehouse clearance sale .

Packaging Issues :

At  ZustKids we make sure that all the goods ordered by you should reach to you in the best condition but since we are dealing in products which are imported and have to travel for days/weeks/months to reach us so there is a slight possibility of any packaging being damaged. But having said that we do ensure that the product performance never goes down because of the same and the main product completely remains intact. At times it might be a case that the product might have a little tampered packaging which is originally received by us in the same condition. Kindly be assure that you will never have to regret for your purchase from us.

ZustKids only deals in brand new and the latest batch of the products so kindly be ensure of the quality of the product.

Note : 99% of our products do not have any expiry date.